Refund Policy & Guarantee
Forensic vehicle data backed by financial peace of mind. Review our institutional guarantees, clear refund criteria, and prompt claims process.
Overview & Institutional Commitment
At AuthorizeCheck, we understand that listing a pre-owned vehicle involves significant disclosure and financial exposure. Our mission is to deliver unequivocal clarity via authentic DVLA, MIAFTR (write-off and stolen records), and Experian-backed automotive finance registers.
We assess all refund requests with an objective, customer-first mindset under UK consumer laws.
Every inquiry receives direct forensic triage by a member of our specialist auditing staff within 24 hours.
Aligned in full with digital content provisions outlined in the United Kingdom Consumer Rights Act 2015.
Eligibility for Refunds
You are fully entitled to a prompt 100% refund under any of the following verified conditions:
Technical Delivery Failure
If an internal gateway latency or cloud network disruption prevented your generated vehicle audit from arriving in your designated email inbox within 3–4 hours of purchase confirmation.
Duplicate Transactions
If accidental rapid clicks or checkout retries generated duplicate merchant settlement authorizations for the same vehicle VRM within a 60-minute window, extra transactions are refunded automatically.
Verified Primary Registry Omission
If our report failed to display an active police stolen flag, logged total loss insurance category (Cat A, B, S, or N), or recorded outstanding finance agreement already recorded on official databases at the precise time of the lookup.
Platform Registration Mismatch
If the AuthorizeCheck parsing engine matched your input VRM against an incorrect vehicle identity (e.g. system returned details for a Ford Focus when a confirmed BMW was queried) due to an internal index error.
Non-Refundable Situations
AuthorizeCheck incurs instantaneous data query costs across UK governmental and private financial registries. Consequently, refunds cannot be issued in the following instances:
Entering an incorrect registration plate manually (e.g., mistyping "O" for "0" or mixing characters). We display a mandatory verification screen showing vehicle make, model, and year prior to checkout.
Dissatisfaction with the actual history revealed. Whether a report confirms a completely clean history, exposes hidden finance, or flags major write-off markers, the lookup was executed and the data delivered accurately.
Under Regulation 37 of the Consumer Contracts Regulations 2013, once your vehicle report has been furnished by email within the 3–4 hour delivery window, you expressly acknowledge that the digital service has been executed and waive normal cancellation rights.
AuthorizeCheck cannot be held liable if a vehicle seller declines an offer or changes their asking price after an AuthorizeCheck report has been presented to them.
How to Request a Refund
We operate a friction-free refund claim pipeline. Follow these three simple stages to submit your claim directly to our verification team:
Locate Reference
Retrieve your Order ID (format: AC-849204) from your email payment confirmation or bank transaction statement.
Provide Evidence
Outline the exact discrepancy or delivery issue. Attach screenshots or supplementary documentation if querying record omissions.
Submit Dispatch
Send your claim to refunds@authorizecheck.co.uk or use our fast-track submission card below.
Refund Processing Timelines
We hold ourselves to strict operational SLAs to ensure your capital is never locked in limbo:
Our verification desk audits system error traces and cross-references data logs with the central server registry. You receive written confirmation via email once verified.
Upon approval, our automated financial gateway immediately triggers the settlement reversal. An ARN (Acquirer Reference Number) is generated for your banking reference.
Depending on your UK clearing bank or card issuer (e.g. Barclays, HSBC, Monzo, Lloyds), funds will reflect in your account balance within 3 to 5 clearing cycles.
Payment Method Refunds
All refunds are returned solely to the original method used during checkout to prevent anti-money laundering (AML) compliance infringements. AuthorizeCheck charges zero administrative fees on approved refunds.
Visa & Mastercard. Funds returned directly to card balance in 3-5 working days.
Tokens decrypted immediately; shows as refund credit linked to your default pass.
Funds appear instantaneously in your PayPal balance or 2-3 days for linked cards.
Contact for Refund Queries & Escalation
Need urgent guidance regarding a pending transaction or disagree with an initial claim determination? You can escalate your ticket directly to our compliance officer.
Submit a Refund Claim
Enter your order details below to register an immediate claim ticket. Our automated system generates an tracking token instantly.